NAVAL, Biliran – Like a mother to her children, the top official of the Technical Education and Skills Authority (TESDA) here in Region 8, told to some 178 graduates of the Special Training for Employment Program (STEP) in Biliran province, to extend to their prospective clients the best service they can give.
Speaking before the graduation rites and distribution of tool kits of the STEP graduates at the Naval State University (NSU) Gymnasium on Thursday, April 23, TESDA Region 8 Director Cleta M. Omega gave some motherly advices on how to treat their customers the best way.
“Listen to your customers” Omega suggested to the STEP graduates and added that the suggestions they gave on the products and sevices rendered is one way of improving their skills.
She set an example that, if the comment of the customer on their food product is salty, then take it as a constructive criticism and improve the product next time so that such customer will patronize the product again.
The TESDA 8 chief added that it is important also to establish good relationship with clients since this is one best trait that most clients like and need when they look for people who can give the products and services they wanted.
She further said to the graduates not to overcharge payment of their services to customers since this would shy away customers from going back to patronize their products and services offered.
“What is important also is your participation in any community undertakings and activities applying the skills learned and acquired”, the lady TESDA chief reminded the graduates.
She also warned the graduates not to sell the tool kits distributed to them. “Use it to serve the purpose”, Director Omega added.
Meanwhile, Biliran Congressman Rogelio J. Espina of the Lone District of Biliran and Board Member Roger Gerard M. Espina of the First Disrict in Biliran province, who were present during the graduation rites and distribution of tool kits, encouraged Biliranons to enroll in the STEP to augment their income.
Congressman Espina promised to get more slots for the STEP so that more Biliranons can avail of the program while his son also vowed to bring this program to the grassroots which he considered a big help to the people in the barangay. # (fj/rvictoria/PIA 8 Biliran)